Terms and Conditions of Booking
We kindly ask our guests to pay a full pre-payment of their activities in order to secure your gaming or area hire. All prices are stated on our prices & info pages. We ask that you accept our terms and conditions including our cancellation charges during the payment process.
All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on our website.
If you do not show up for your gaming or area booking your pre-payment will not be refunded. We ask all our gamers to arrive 15 minutes before your game time, if you are running late then please let us know. We can only hold your gaming area for 10 minutes. After this time, we cannot guarantee your booking, however we will do our best to fit you in if we can and allocate your pre-payment towards your restaurant bill if you dine with us. Pre-payments are non-refundable.
If you wish to cancel, please contact us more than 48 hours before your arrival time. If you cancel or change the date of your booking less than 48 hours prior to your reservation, your pre-payment will not be refunded. If you are a group of 15+ guests and want to cancel or reduce the amount of guests in your reservation, you must give 10 days’ notice otherwise your pre-payment will not be refunded. If you do not show up for your gaming and/or food booking your pre-payment will not be refunded. Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed here. Increasing the party size prior to arrival requires an additional pre-payment per additional guest. Refunds can take up to 14 days to be processed.
If there is any damage to any equipment, we reserve the right to charge the cost of the repairs. Please note that the word ‘gaming’ also applies to our private rooms and areas within the venue and any other bookable aspect of the venue.
King Pins venues do not permit under 16s without the supervision of an adult aged 21 or older.
Refunds may not be given if groups are unable to provide valid id